• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-11-2022 09:10 AM

HP Recommended
Product: HP ENVY Notebook - 15t-ae100 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

HARD DRIVE DST TEST fails with UC7QXR-7SQB32-XD7WLK-60QW03, I managed to run chkdsk with /F , notbook now starts however it is very very slow when given any command, tried to launch task manager, I can see something is taking 100%disk, but cannot identify process. can the HDD be salvaged

Category:
1 REPLY 1

‎04-11-2022 09:48 AM - edited ‎04-11-2022 09:49 AM

HP Recommended

Hi:

 

I doubt the drive can be salvaged.

 

I recommend you back up any files you need to save to a portable hard drive as soon as you can.

 

Then you will need to install a new hard drive and reinstall the operating system.

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD)

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

HP ENVY 15-ae100 Notebook PC Manuals | HP® Customer Support

 

After you have saved any files you needed as a last resort, run the checkdisk command and see if it will repair any problems with the drive.

 

Watch this video...

 

Perform disk error check (chkdsk) on Windows 10 - YouTube

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.