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‎08-08-2025 05:16 AM - edited ‎08-08-2025 05:29 AM

HP Recommended

ther's this button 'D' key that doesn't work on my laptop, sometimes it works and most of the time it doesn't work and I ran an HP hardware diagnostic. and I got this
failure ID: 0TSC7D-000CNU-MFPWXG-G56B13  
Keyboard test failed, failing keys = d Language: English US Layout: not specified Windows Keys: 1

and I lost my warranty so, when I submitted the failure ID

it showed me this
"

Failure details - Keyboard Test:
Failure ID:0TSC7D-000CNU-MFPWXG-G56B13
Test date:2025-08-08
Component tested:Keyboard Test
IMPORTANT:The test found a problem with the keyboard. The keyboard may need to be replaced.Additional guidance
Try the test again using a different keyboard if possible.

"

 

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1 REPLY 1

‎08-10-2025 01:12 PM

HP Recommended

Hi @Sebin123,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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