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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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01-14-2025 07:08 AM - edited 01-14-2025 07:10 AM
Hi please I need help urgently please
I have a HP Pavilon 14 ce0502na and it used to have Windows 11 on it. But I installed Windows 7 on it through usb by deleting all the partitions and starting with a clean install. I finally got on to Windows 7 but was unable to carry out all the updates and so unsatisfied with the result I tried many times to go back to Windows 11 but the system wont let me install it no matter what I do. I can not load into the OS without legacy mode on and when legacy mode is on I can't do secure boot. And Windows 11 will not install without secure boot. I don't know what to do. I've been trying for more than 12 hours and it's really frustrating me now. How on earth am I going to get the machine to download Windows 11? I've got the installation media but the system just won't let me download it. I made a bootable usb with windows 11 for both uefi and legacy modes and neither of them work. I dom't know what to do help!!!
01-14-2025 08:44 AM
Hi:
The only suggestion I can offer would be to try this:
Install W10 and then upgrade back to W11 as follows:
1. Download the W10 ISO file from the link below:
Use the free Rufus utility to transfer the ISO file to a USB flash drive so that it is bootable.
Rufus - Create bootable USB drives the easy way
Set up the Rufus utility with the GPT partition scheme.
Boot from the USB installation media and select the EFI USB boot option, not the legacy one.
Hopefully, W10 will install.
Then you should be able to enable secure boot since the W10 installation should be in UEFI mode.
2. Upgrade back to W11 by clicking on the blue Windows 11 installation Assistant button at the link below: