help my laptop broke in half

[meshib]

i tried to close my laptop after using it i heard a snap sound 

and the whole screen lifted off 

it had a black screen for a few seconds 

and then i saw this:( pictures shown below)

just as a disclaimer :

1. i didnt drop it....

2. i wasn't using force to close it (i've had this laptop for 3 years and it worked just fine)

have anyone here experienced this before? 

the keyboard & screen still works  but i cant close it....

please help!!!!!

[Dragon-Fur]

@meshib 

Product introduced mid-2017

It is indeed broken.

It won't get better - and every time you move the computer the damage can get a lot worse very quickly.

Don't move it and do not try to close it.

Make backups of your data while you can do so.

Back up the data to anywhere other than the computer - Cloud, Network Storage, USB, "Something".  Do this.  Protect your most critical data first, then back up whatever else you cannot easily live without.

What else?

The repairs are possible but can be expensive.  Consider the cost of repair (and time lost) against the three years of age as compared to the original purchase price.

HP can repair the machine for cost of parts and labor.  Getting the work done during this hectic and crazy time can be challenging just because there are SO many people in need of help and repairs of all kinds.

This type of repair is not recommended for the home user.  

That said, a local, trusted, professional, experienced technician in your region can complete the repairs.  This assumes the parts can be found, of course.  In other words, check your options.

Determined or desperate?  Read the Maintenance Manual to decide...

 HP 15 Laptop PC (Intel) HP 15g Laptop PC HP 15q Laptop PC - Maintenance and Service Guide

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Not sure - recheck...

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

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HP Technical Support – Contact Information

Reminders

HP Support does not publicly post contact numbers.  Submit your case online

• Provide all the requested information
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Wait times can be long – Response centers are very busy.

• Use the serial number of the device to submit the case (do not post that information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• Contact information is displayed on your screen after you submit your case online.  
• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

Open website  HP World-Wide Support

 Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, first submit information / case online HP Customer Support UK
2. If still available > Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-bs001nj

[meshib]

@dragon-fur

hi  thanks for your answer

so before you replied  i tried to fix it myself i did fix  the hinge but now the computer works only with the cable attached ? 

you think i did something wrong?