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‎12-28-2018 11:04 AM

HP Recommended
Product: hp 650 g1
Operating System: Microsoft Windows 8.1 (64-bit)

im getting this error when i run diagnostic,any idea what is going on

.product id:F1P85EA#ACQ

failure id:0g9w0m-7r29b9-mfgjma-c0bq03

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2018 11:42 AM

HP Recommended

The Code translates as battery 1 which means the main battery. Run the battery diagnostic test from the HP Support Assistant app in Windows or the pre-boot UEFI diagnostic test and report the "advanced" results which give us the age of the battery, number of cycles, health of each cell, etc. 

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2 REPLIES 2

‎12-28-2018 11:42 AM

HP Recommended

The Code translates as battery 1 which means the main battery. Run the battery diagnostic test from the HP Support Assistant app in Windows or the pre-boot UEFI diagnostic test and report the "advanced" results which give us the age of the battery, number of cycles, health of each cell, etc. 

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‎12-31-2018 08:35 AM

HP Recommended

ok let me run the diagnostic\

 

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