high temperature ryzen 7 3700 x

[Asif_Zubair]

Hello All, 

A week ago I have purchased a HP Pavilion Gaming - TG01-0004ng with ryzen 7 3700x processor, 500 Watt Gold PSU, DDR4 Ram 2666MHz and RTX 2060 super Graphics card. I have seen that during gaming or stress testing the CPU temperature reaches 85-90 degrees. As per my knowledge Its is not normal and these temperatures are way too high. Off course it does not cause short term damage as shutdown limit for processor is 95 degrees. However I am concerned about the long term life of CPU. Furthermore Idle temperatures are always changing and is in the range 50-60 degrees.  I can not do any cooler upgrade as it will void the warranty. Also I have heard this is a general issue with Zen 2 Architecture. Any recommendation or help will be appreciated. Shall I return the product or are there some modifications that I can do? Also I can not change Fan Curves or play with BIOS as it is also locked from HP. 

[asmita6658]

Hi @Asif_Zubair

Welcome to the HP Support Community. I'd be happy to assist you with the heating issue. 

Please try these steps - HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Hope this helps! Keep me posted. 

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