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‎05-01-2019 12:25 PM

HP Recommended
Product: 15-ce0xx
Operating System: Microsoft Windows 10 (64-bit)

Hey,

I have a problem with the temperature of the processor i7-7700HQ. During the game it reaches 100 ° C. I play No Man's Sky, Guild Wars 2. I have a cooling stand that unfortunately does not give anything. All current and installed drivers. Is it normal? What could be the reason for this? I have a laptop for almost two years.

 

i7-7700HQ

GTX1050TI

8GB RAM

SSD 180GB INTEL

5 REPLIES 5

‎05-01-2019 01:48 PM

HP Recommended

You should clean your laptop and when i say clean i mean clean like tear it down and also keep the cooling stand 

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‎05-01-2019 11:56 PM

HP Recommended 
I was cleaning the laptop by removing the bottom cover. There was not much dust there, because I do it once a month. The cooling stand is also kept clean. It seems to me that such temperatures have been achieved from the very beginning of using the laptop.
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‎05-02-2019 05:52 AM

HP Recommended

Then upgrade the fans or try to keep your laptop in cold rooms 

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‎05-02-2019 07:55 AM

HP Recommended

Do you know what you are writing? I did not buy a gaming laptop to keep it in the fridge or buy special fans. I'm asking if it's normal or can I give it back for a guarantee.

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‎05-08-2019 04:05 AM

HP Recommended

 i dont think its normal your should do the guarntee think but firslty make sure to make a backup of at least your important files

 

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