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‎05-30-2023 10:29 AM

HP Recommended
Operating System: Microsoft Windows 11

 

Has anyone received any help from HP regarding BROKEN HINGES???    Mine is 15 months old and the right HINGE broke upon opening it the other morning after normal use.  

 

ANY HELP FROM HP ON THIS COMMON ISSUE?

Category:
1 person had the same question
2 REPLIES 2

‎05-30-2023 07:52 PM

HP Recommended

Hi @MoiraLG,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This unit may need service. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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‎06-02-2023 11:18 AM

HP Recommended

Your "solution" was a $379.00 charge to fix one hinge that is broken because of shoddy manufacturing and cheap, plastic parts. 

This is terrible customer service since HP KNOWS that they are at fault.  I fully expect my laptop to open and close longer than 15 months.  This is a widely experienced problem.  I will never buy another product from you and will share this on media as much as I can

3 people found this reply helpful
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