hinge issue

[chloeAD]

I have had my 13 inch HP envy for 1.5 years. I brought through currys so no manufacturer warranty but I did pay for a year warranty which has now expired. I paid £900 for this and when I closed the lid the other day I heard a metal cracking sound. The hinge is completely broken to the point the lid, screen and hinge has all come apart and a screw of some kind from the hinge has damaged the touchscreen to the point it no longer works. I feel like this is completely unacceptable for what I paid but can't find a single phone number or customer care email to try get in touch with someone from hp who might be able to help me or who I can lodge a complaint with. Does anyone have any ideas?

[Echo_Lake]

@chloeAD

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Note: With the standard one-year limited warranty, you will be covered for repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.

Hope this helps! Keep me posted for further assistance.
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