hinges broke from monitor on HP Pavilion Laptop

[Restonix]

I have a HP Pavilion Gaming Laptop 15-cx0xxx 15-cx0056wm

the laptop has been in storage for a few years due to the broken issue. The laptop is in fair condition but both hinges that connect to the monitor have been broke and are disconnected from the monitor, they jut out from the back of the base.

I am willing to repair the monitor myself due to warranty expire but would like to know the total cost of repair and the parts that would be needed to fix it myself or take to a support technician. 

Pictures below 

 

  

[Jupitero]

Hello.

Take a look at the Maintenance and Service Guide for this laptop model. Besides instructions to replace all the parts it also includes all the part numbers, including display bezel, hinges, hinge brackets and so on. You just need to disassemble the display and possibly the laptop chassis as well to determine all the broken parts.

You can order these part numbers from HP at https://parts.hp.com; from eBay/Amazon and other internet marketplaces; or you can have a local HP reseller to order these parts from the distributors. Any computer shop could order the parts, really.

You might also try to scavenge parts from broken laptops - people do break their laptops all the time in a manner that makes repairing them not economical so they are sold for parts. The donor laptop would have to be from the same series mentioned in the guide: 15-cx0000 to 15-cx0999.

[Sneha_01]

Hi @Restonix ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support