how can I see New Spectre x360 with damaged quickly display

[envy17Hung]

my Spectre x360 finished warranty the screen apear a vertical black line as attached picture, how can I repari it. It is sobore for the lap top quality 

[visruth]

Hi,


I cannot see any vertical black line in the picture you attached.

Nevertheless, do a hard reset:
http://support.hp.com/us-en/document/c01684768

See if it is resolved.


Connect the laptop to another external monitor and see if black line is persisting there too.
Are you seeing this line when you're in BIOS setup after disconnecting from external monitor?


http://support.hp.com/us-en/document/c00034791

If yes, then it is most often hardware issue -display connectors going in to the board or display itself involved, and you need to get it repaired from HP authorised service centre (may be costly as you're out of warranty, and they may ask you change while display itself most probably) or good local computer repair center.


Regards

Visruth

[envy17Hung]

[envy17Hung]

Thank you very much for your promtly answer.

I am in Vietnam. it is so dificulty to contact repairer. Unfortunety this laptop is too small and thin to find the good service provider.

[envy17Hung]

Dear hp expert.

I check start bios also appeared vertical black line  Please HP consider quality of Screen for these model.

[visruth]

Hi,


Yes that indicate it is a hardware issue.

I, like many other Experts here, is not from HP & do not work for HP. So I may not be able to address your request, directed to HP.

What I could do is to escalate your issue to appropriate people in HP. Please wait for a response from moderators regarding your issue, here.


Regards

Visruth

[envy17Hung]

Thank you very much for your kindly response.

Have a nice days

[Omar-E · Accepted solution]

@envy17Hung

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[envy17Hung]

Thank you for your promptly advise,

I changed attached picture without my laptop ID

[envy17Hung]

Dear all volunteer supporter, thank you very much for your advice user of HP products,

My display case is very difficult to find repairer in Vietnam.

I describe more status of display. One day I opened my laptop the black line disappear for about 1 minute then appear again.

So I would like specialist of HP find out this damaged be long to cable to connect to display panel or display panel damaged its own.

Thank you very much for your concerning and give me advice.