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‎03-23-2022 05:42 PM - last edited on ‎04-05-2022 11:10 AM by Retired

HP Recommended
Product: HP Chromebook x360 - 14b-ca0013dx
Operating System: Chrome OS

hello, yesterday i was using my chromebook with a mouse, today i turn on my pc and mi mouse is frozen, i think is the drivers but on the oficial page arent driver for my pc, what i can do? help please

 

Category:
4 REPLIES 4

‎03-27-2022 12:34 PM

HP Recommended

@runen1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you using an external mouse? 

Keep me posted! 

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
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‎03-27-2022 08:34 PM

HP Recommended

Hello, yes, is an external mouse.

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‎03-29-2022 01:07 PM

HP Recommended

@runen1

Thank you for posting back. 

 

This requires remote assistance, please reach out to HP Support in your region for further troubleshooting steps.
I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎04-04-2022 11:43 AM

HP Recommended

hello anyone there?

 

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