• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-24-2019 08:44 AM

HP Recommended
Product: Example: HP PAVILION 15 AU-620 TX
Operating System: Microsoft Windows 10 (64-bit)

hello,

i am using hp pavilion 15 AU-620 TX notebook, it was default loaded with 8GB DDR4 SODIUM RAM 2133MHZ frequency. i want to upgrade my laptop with another 8GB of RAM in another slot, but first of all i want to know, how maximum ram memory frequency can my motherboard supports? can i use 8GB 2400MHZ ram in my another slot? or can i use 2133MHZ. CPU-Z system information software shows NB frequency upto 2800MHZ. please tell me how much ram frequency my motherboard supports???

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2019 10:15 AM

HP Recommended

Hi:

 

Yes, that would be perfectly fine.

 

That is even what Crucial recommends for your model...

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/pavilion-15-au620tx

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-24-2019 08:55 AM

HP Recommended

Hi:

 

The max speed the processor that is an integral part of the motherboard can support is 2133 MHz.

 

https://ark.intel.com/content/www/us/en/ark/products/95443/intel-core-i5-7200u-processor-3m-cache-up...

 

You can install PC4-2400 MHz memory, but it will downclock to 2133 MHz.

Was this reply helpful? Yes No

‎12-24-2019 10:12 AM

HP Recommended

can i install 2400MHZ?? is this safe for mother board??

Was this reply helpful? Yes No

‎12-24-2019 10:15 AM

HP Recommended

Hi:

 

Yes, that would be perfectly fine.

 

That is even what Crucial recommends for your model...

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/pavilion-15-au620tx

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.