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‎10-08-2016 08:21 AM

HP Recommended
Product: HP PAVILLON g 6
Operating System: Microsoft Windows 7 (32-bit)

Unable to load win 7 64 bits 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2016 10:11 AM

HP Recommended

byvan

 

Sorry, but you're not giving us enough information for us to help you.

 

First off, installing a new copy of Windows will overwrite any existing copy -- effectively "eraseing" the old version.

 

Second, you're not telling us what DOES happen, only that you're unable to install Win7 64-bit.  We need to know the details of HOW you're doing this, and what errors you're encountering in the process.


We can proceed once you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎10-08-2016 10:11 AM

HP Recommended

byvan

 

Sorry, but you're not giving us enough information for us to help you.

 

First off, installing a new copy of Windows will overwrite any existing copy -- effectively "eraseing" the old version.

 

Second, you're not telling us what DOES happen, only that you're unable to install Win7 64-bit.  We need to know the details of HOW you're doing this, and what errors you're encountering in the process.


We can proceed once you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎10-10-2016 09:25 AM

HP Recommended

The laptop was bought with win 7 home 32 bits after the hard disk brake down i decide to install a new hard diskWD 1.OTB 

i trye to install WIN7 Pro 64 bits when i check in the bios it tell me that the running is win7 home 32 bits . after several operations i just turn around that no etheir the video or the network is working i have just a blue screen with the win image  and the start 

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