how to solve product infomation not valid

[Danc1601]

Hello

I've replaced my motherboard on my laptop with has fixed the original fault but caused another.

When i boot up the laptop I get a message saying: product information not valid 

I've followed the instructions in the link below and used HP BIOS configuration utility to enter the product name and product number but I get a "access denied" when I try and enter the serial number

https://www.youtube.com/watch?v=rP3A3HWM_-Q

Is there any other way to enter the serial number into the new motherboard?

Thanks for your help

[The_Fossette]

@Danc1601,

I reviewed your post and I understand that you are getting system information not valid error after replacing the motherboard.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01443496

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Danc1601]

Hello

Thanks for your reply.

I've followed the link you provided and have my motherboard ct number. When I click on the support tab and select my laptop details I can't find a link to contact a hp support agent, am i missing something?

Its probably right in front of me but I can't see it, lol

Thank you

[The_Fossette]

@Danc1601,

Follow the below steps to contact support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!