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hp CDDVDW SU-208FB
Microsoft Windows 10 (64-bit)

after upgrade to windows 10 several accessories di not work but manged to get all woeking except DVD/CD.  It will not read any disc althougfh systems sees the disc

2 REPLIES 2
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@yols

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the optical drive isn't working after the recent Windows 10 upgrade,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Is the drive getting detected in the device manager?

Is it that the drive is detected but it isn't detecting or recognizing any discs inserted?

 

While you respond to that, here's what you need to do:

 

Click here, if CD/DVD Drive Is Not Detected

And If the drive is detected but the discs aren't: Click here for steps.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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Riddle_Decipher

 

yes the drive is detected but the discs aren't   I tried "Click here for steps" but keep gett the site cant be reach.  Help please

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