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‎02-06-2024 01:37 PM

HP Recommended

My new laptop disconnects from my internet at least once or twice within a 15-minute period.  If I wait, it will reconnect on it's own.  If I am not patient, I can disconnect and reconnect.  I have verified my internet connection and have other devices (phones & TV's) which are connected to the internet and display no problems.

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2 REPLIES 2

‎02-06-2024 02:38 PM - edited ‎02-06-2024 03:03 PM

HP Recommended

The only suggestion I can offer would be to see if updating the Realtek Wi-Fi driver to the latest version HP has for your notebooks Wi-Fi adapter helps any:

 

This package contains the driver installation package for the Realtek RTL8821CE, RTL8822BE, RTL8822CE, RTL8852AE, RTL8852BE, RTL8852CE, and RTL8851BE wireless LAN Controllers in supported computer models using a supported Windows 10 or Windows 11 operating system.

 

6001.10.356.0    12/22/2023

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

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‎02-06-2024 02:49 PM

HP Recommended

Hello.

 

Try downloading the updated Realtek wireless LAN drivers for you laptop. The description says this:

 

"Fixes an issue which causes the connection to drop when the system is used in a wireless environment with excessive RF noise."

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