hp assistance install win11 on my pc and now i have a lot of missing driver

[JessicaDiTella]

As title said, i send my laptop to the assistance because on my screen appeared some white stain. They replace the screen without problem, but they also format it and install windows 11.

Now my screen do not autorotate, my keyboard does not autodisable whey i use the laptop as a tablet and my manage device tab look like this:

I try to search win11 driver for my laptop but on HP official site for my specific model  the latest driver are all for windows 10.

Hp assistant and intel support assistant keep telling me that i am up to date.

[Dragon-Fur]

@JessicaDiTella 

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If you cannot wait, do contact HP Support using the same contact options used with your original case - enter the case number when the option to do so is presented.

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HP Spectre 13-ap0000 x360 Convertible PC 

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[JessicaDiTella]

Hi Dragon-Fur,

Im sorry but i don't understand what are you saying.

I have not personal information posted here, and i have not open case with the HP assistance, the case endend when my spectre come back with a new screen.

Im only asking the community if someone have the driver for my computer so i can keep using it like a tablet like i used to do with win10.

With some websearching i understand that the driver i mostly need for this is the "Intel Integrated Sensor Solution" but i cannot find the win11 version of that.

[Dragon-Fur]

@JessicaDiTella 

Edit - Remove reference to old driver

Sure - I might not understand.

There are not any drivers listed for this computer and Windows 11.

All the drivers in Software and Drivers are for Windows 10 only.

I thought it odd that you sent the computer to HP for repair and HP installed Windows 11 on it.

Loading Windows 11 on a Windows 10 computer seems inconsistent with standard HP Support operation.

OK - let that go if you don't care about that part.

Perhaps another Expert can help with searching out a newer driver.

Screen Rotation - Windows 11

Turn On or Off Screen Rotation Lock in Windows 11 

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[JessicaDiTella]

Thanks Dragon-Fur.

I tried that driver, but at he beginning of the installation it say that is not compatible with the OS 😞 

[Dragon-Fur]

@JessicaDiTella 

True that driver is old - I will remove its reference - it won't work in Windows 11.

Perhaps you would like to ask the people who loaded Windows 11 on your Windows 10 computer to reload the correct operating system version.  That said, there might be a way to fix the problem.

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