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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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MayS
HP Recommended
Hello, lately I've been getting an error with a black background (attached photo).
The computer battery is charged but immediately shuts down.
Turning on the computer the battery appears to be at 0%. Do I need to replace the battery? Or can it be solved differently?
HP Recommended
You will need to replace the main battery with a new one.
Maintenance & Service guide for your notebook
http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf
Battery (in the illustrated parts list)
Ch 3, Table 3-1, item 18
Battery (3 cell, 41 Wh) L11119-855
Only use batteries that have the exact HP part number
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