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‎05-15-2018 02:56 PM

HP Recommended
Product: hp 15-ay511ur
Operating System: Microsoft Windows 10 (64-bit)

I have HP-15-ay511ur (OS Windows 10 version 1803).  Can I use the  tecnologia HP CoolSense on my notebook?

Thanks you

Boris
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2018 03:00 PM

HP Recommended

Hi:

 

Yes, but you may need to install the Microsoft Net Framework 3.5 before installing the HP coolsense software.

 

In W10 you do that by going to the windows control panel>Programs>Turn Windows Features on or off>check the Microsoft Net Framwork box when the list of programs populates.

View solution in original post

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5 REPLIES 5

‎05-15-2018 03:00 PM

HP Recommended

Hi:

 

Yes, but you may need to install the Microsoft Net Framework 3.5 before installing the HP coolsense software.

 

In W10 you do that by going to the windows control panel>Programs>Turn Windows Features on or off>check the Microsoft Net Framwork box when the list of programs populates.

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‎05-16-2018 12:26 PM

HP Recommended

Hi,

A hp coolsense is installed. 

How ! can know that special hardware is installed or not ?

Thank you

Boris
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‎05-16-2018 12:29 PM

HP Recommended

You're very welcome.

 

Coolsense only reports that it is on or off.

 

If the program was not supported in your PC, it would not have installed.

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‎05-16-2018 12:44 PM

HP Recommended

Dear !

Thank you for help.

Best Regards

Boris
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‎05-16-2018 01:10 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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