hp diags say my batt is fine but it's not charging, so something's wrong. Any ideas?

[wcw22]

Ther battery to my HP 17-cn1xxx isn't charging. ran every hp diag i could find and all say battery is fine. It isn't. Any ideas? It's a fixed battery.

[Dragon-Fur]

@wcw22 

Welcome to the HP Community --

Testing provides the results based on the criteria in the test software.

Other factors might influence whether a healthy battery will charge the computer.

For example, if the system is already too warm or hot, charging is suspended by the system.

Ignore if the example does not apply, it is just an FYI sample.

If, after testing, you are convinced the battery is not fine, you have the option to replace it.

Replacement

Maintenance and Service Guide

Part Number and Replacement Procedure - Page 30

Description                                                     Spare part number
4-cell, 55-Wh, 3.6-Ah, Li-Ion battery       L43267-005

References - Testing - Examples - How-to

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

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Reminders

HP is not a battery reseller. 

HP carries replacement batteries for limited types of computers.

What?

If  HP Parts Store does not sell the battery --

Use the part number - Find and purchase a compatible battery from a merchant in your region.

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

NOTE

HP does not generally carry replacement batteries.

This is normal.

CHECK for the part number:  HP Parts Store

Part numbers marked as available for purchase can be purchased from HP

OR

When HP does not provide the part for retail purchase,

Use your search engine to find the part number - purchase a replacement battery at your favorite online store.

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY 15-cn1000 x360 Convertible PC 

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