Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

I have an HP Envy 14 Spectre.  Memory is only 4 GB.  Can anyone tell me how many slots I have and what sort of memory would be compatible?

Hp does not have any information on the machine because they can't afford the disk space.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @chapii 

 

It has a single slot and supports a maximum of 8 GB of DDR3-1333 RAM.

 

The following link finds the service manual

c03359392.pdf (hp.com)

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

5 REPLIES 5
HP Recommended

Hi @chapii 

 

Please indicate the complete model of the notebook

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.

There is no such thing as an HP Envy Spectre. An HP Envy laptop is a lower tier laptop than an HP Spectre laptop.  HP Spectre laptops are top tier consumer grade laptops.

It is difficult to help you if we don't know the hardware configuration of the laptop that you own.

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Thanks for taking the time to read my post.

HP seems to agree with you that my model doesn't exist, but, you see, it does!

Here is what I retrieve from my hardware:

Product name: HP ENVY 14 SPECTRE Notebook PC
Product number: A9P67UA#ABA

HP Recommended

By the way, can anyone send me a link to documentation on my laptop, please.

HP Recommended

Hi @chapii 

 

It has a single slot and supports a maximum of 8 GB of DDR3-1333 RAM.

 

The following link finds the service manual

c03359392.pdf (hp.com)

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.