hp envy 360 hinge destroyed by normal use (not even 360)

[Iason13]

This is a known problem for all users of this laptop. I've bought HP because i thought that it was a top company in laptops. I've had this laptop from 2020 and i was not using it, but rarely because i was using the company's laptop. I started using it last month every day and it got destroyed immediately. And i didn't even use the 360 mode, never. You know that this is a manufacturing problem with these funny plastic receptors. I am asking for a repair without having to pay something since this is HPs defective product and not a misuse of mine. If HP is a responsible company it will resolve the issue. If it will not, HP is never going to be in my list for any new device purchase. Thank you.

[Raj_05]

Hi @Iason13,

Welcome to the HP Support Community

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support