hp envy battery won't hold charge

[Aaronburrsenor]

The battery for my hp envy ts 15 notebook won't hold a charge. It works fine when connected to the charger but when taken off, will shut down. I've ran a battery test through the HP support assistant and ran a components test. Each one states the battery is ok. But whenever I take it off the charger the battery, which states its at a decent charge, the laptop will instantly die. I also checked the battery number and it is not apart of the recall. 

[Huffer]

Can you take a screenshot of the battery test? Particularly how many cycles it has registered? And how old is the laptop and battery?

[Aaronburrsenor]

Both the laptop and battery are 3 years old.

[Huffer]

812 cycles...like a car with about 150,000 miles. Time for a new battery. 

[Aaronburrsenor]

Will the standard warranty cover the cost of a new battery or not in this case?

[Huffer]

After three years? No. Even on the extended warranty plan the battery is generally covered for one year. Some store extended warranty programs do cover replacement batteries but the longest of those I have seen are three years. Batteries are not too expensive, by the way. Like tires on a car, you can only stretch the life so far and it has to be replaced. Post back with your country of residence and we can help you find a good price on a replacement battery. On a 3 year old laptop I might consider getting a "compatible" third party battery and those are very reasonably priced. Even a genuine HP can be found for much less than HP Store prices which are usually $80-120. 

[Aaronburrsenor]

My country of residence is the United States.

[Huffer]

Need the model number of the laptop or Product Number. Hit fn + esc on the keyboard to bring up system information. 

[Aaronburrsenor]

;

[Huffer]

Not sure what that means but without something more specific on the model of laptop we cannot tell you the right battery to buy. Since you live in the US batteries are plentiful and relatively inexpensive.