hp envy keyboard issues

[bisleybob]

i have just purchased 17 hp envy ryzen 7's for my company and have noticed an issue.

if plugging in a wireless mouse dongle everything works fine. if closing the lid the laptop hybernates. when opening the lid the laptop comes on and the built in keyboard and mouse has stopped working. only the touch screen functions even if unplugging the dongle. even the tablet mode screen keyboard wont pop up. 

restarting the laptop fixes the issue but this is not practicle. my old laptop would work with either the wirless HID or the inbuilt keyboard and mouse at any time dongle stayed in perminantly. 

any ideas

[Raj_05]

Hi @bisleybob,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you. 

If you're experiencing keyboard issues on your HP Envy laptop, here are some troubleshooting steps you can try.

• Restart your laptop: Sometimes a simple restart can fix keyboard issues.
• Check for updates: Make sure your laptop is up to date with the latest software updates and driver updates from HP's website.
• Clean the keyboard: Dust and debris can get stuck under the keys, causing them to not work properly. You can clean your keyboard using a can of compressed air or a soft-bristled brush.
• Check for physical damage: Check the keyboard for any physical damage such as broken keys or cracks in the keyboard. If you find any damage, you may need to replace the keyboard.
• Reinstall the keyboard driver: Go to Device Manager, locate the keyboard driver, right-click, and select "Uninstall." Then, restart your laptop and let Windows automatically reinstall the driver.
• Use an external keyboard: If none of the above steps work, you can try using an external keyboard to see if the issue is with your laptop's keyboard or with the software.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[Raj_05]

Hi @bisleybob,

We have not heard from you in a while, this post is with reference to the thread you had created on HP Support Community.

I would like to know if the query that you had with your HP product was answered.  

If you have any other queries, feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support