hp envy m6-w103dx- Memory Upgrade

[mabarathi]

Hello,

I am having the hp envy m6-w103dx.  Currently, it has 8 GB RAM. I want to know if I can upgrade to 16 GB. 

 System Details:

Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz

Memory: 8GB

       Memory Slot 1: 8GB Samsung 1600MHz

System Board: 80CF 84.28

As per the user manual, it states up to 16GB

Two SODIMM slots - non customer accessible / non-upgradeable

DDR3L-1600 Dual Channel Support

Supports up to 16 GB of system RAM in the following conƭgurations

● 16384-MB total system memory (8192×2)

● 12288-MB total system memory (8192×1) + (4096×1)

● 8192-MB total system memory (8192×1) or (4096×2)

● 4096-MB total system memory (4096×1) or (2048×2)(not for models with 7th generation processors)

But in Task Manager it shows Memory Slots used 1 of 1.

So does my laptop has 2 slots of memory and only one is used and the other is empty (as stated in the user manual) or it just has a single slot as per the Task Manager (In that case I may not be able to upgrade to 16GB)?

Please advice. 

[Paul_Tikkanen]

Hi:

The Crucial memory report for a very similar model to yours indicates that it has two memory slots and can take 2 x 8 GB of memory as is also stated in the service manual.

Memory RAM & SSD Upgrades | hp - compaq | envy m6 series | ENVY m6-w105dx x360 | Crucial.com

Specs on the model in the crucial report...

HP ENVY m6-w105dx x360 Convertible PC Product Specifications | HP® Customer Support