hp envy x360 15 bulge, battery swollen

[sheldito]

HP ENVY x360 Convertible 15-bp1xx bulge, battery swollen,

I HAVE BEEN NOTICING A SLOW AND CONSTANT BULGE IN THE KEYBOARD FOR QUITE SOME TIME, WELL OVER A YEAR,

IT IS CONNECTED TO AN ADDITIONAL MONITOR AND KEYBOARD SO I DON'T MONITOR IT EVERY DAY ALTHOUGH IS HAS RISEN TO ABOUT 8 MM AND WONT CLOSE PROPERLY.

I HAVE NOW DONE SOME INVESTIGATION TO FIND IT IS A WELL KNOWN AND DOCUMENTED HP ISSUE AND WONDERING IF THERE IS AN ASSOCIATED PERMANENT FIX FOR THIS OR IS IT A MATTER OF BAD LUCK, YOU SHOULD HAVE BEEN MEASURING IT AND NOW YOU'RE OUT OF WARRANTY, ITS NOT HP'S FAULT, ITS YOURS...

[Dragon-Fur]

@sheldito 

There is no way to know ahead of time - at least there is no way for a consumer to know - how or when a battery will fail in this manner.

Batteries always fail - sometimes they just slowly die and sometimes they fail in other, more spectacular ways.

Bloated battery needs to be replaced.

Immediate concerns:

• Stop trying to close the case - the next thing to break could be something much worse than what is happening now.
• Make sure your backups are current - and keep them current - the battery will fail (and likely sooner rather than later).

Two choices - actually three:

• Purchase and change out the battery yourself for the expense of having to purchase said battery.
• If the computer is in Warranty, contact HP World-Wide Support, submit a case, prepare to send the computer to HP for repair.

Third, unofficial option

• Wait for an agent to find your message, evaluate the content, and perhaps respond.

Some people do opt for the third option - "bloated" battery is a sensitive subject for some.

The fastest option is to purchase and replace the battery.

We can provide the information to help you replace the battery - let us know.

There is also video available.

The basic information you need is located in the Service Guide for your computer.

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
• There are no other remedies, tests, or useful options.

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

Device Home Page - References and Resources – Learn about your Device - Solve Problems

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HP ENVY x360 - 15-bp108tx 

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