hp envy x360 convertible

[mikeh-375]

Hi all,

I am one seriously disappointed customer with this product. I've only had it about 2years or so and the screen has broken off on both hinges. I could understand this if the machine took some heavy use, but it hasn't. If I had to average the amount of time it's been in use I would guess about twice for a few hours each week as it's only used for one application (I'm a Mac guy). Even then great care has been taken with it.

I loved using it and need to get it repaired so I'm hoping someone can give me some advice on this. My initial enquiries suggest that this is a tricky thing to do. It seems as though the plastic in the screen that the hing screws too has broken. Any suggestions would be helpful. Is this common?

I can't believe and am shocked that it broke so quickly. Anyway thanks for any responses...

[Time-Hope]

I think you need to bring it to professional store to fix the problem.

here you are:

HP Service Center Locator

Helps you to locate the nearest HP Service Centers

https://support.hp.com/us-en/service-center?plc=KV&userType=WSP 

Good luck.

[mikeh-375]

Thanks Time-Hope, I guessed as much. I hope it can be fixed effectively enough as it is a nice computer to work on....and that from a Mac user!!!!!

[Kumar0307]

@mikeh-375, Welcome to the HP Support Community!

I understand your concern. This is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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