hp envy x360 is dead and not charging

[lu243]

I recently got my laptop in July of 2022 and it’s been working fine. About a few months later, I started having to remove and re-insert my charger because it wouldn’t charge until maybe i turned it around or moved it to the second usb-c port. It has been charging, then suddenly about 8 months later, it suddenly stopped charging completely. Now, my 8 month old laptop is dead and the laptop isn’t not responding to any chargers (both hp and non-hp). I need to know what the problem is, because it hasn’t had any major damages to it that I’m aware of and it is very important for my school work. 

[Nal_NR]

Hi @lu243,

Welcome to the HP Support Community. 

I'd like to help!

Try these steps and see if that works. If not this may need service or needs to be checked if there is any harware issue. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

Keep me posted.

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