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‎06-19-2024 09:03 PM - edited ‎06-19-2024 09:04 PM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T488AV)

Hello! The left hinge of my HP ENVY x360 broke last night. When I was closing it, I heard a crack and saw that the hinge has  completely popped out. I think I saw small pieces fall out, but I'm not really sure since it happened so fast. I also thought the screen was about to break when I was trying to close it while the hinge was already popped out but thankfully it didn't. Fortunately, the laptop still turns on and works fine but the hinge is broken and needs repair.

 

I've only had this laptop for about a year (bought it online) and the warranty just expired recently (expired on 3/21/2024). I noticed that this is an occurring problem from looking at the hp forums, trying to figure out how to contact hp support and get my laptop repaired. Any help on how to solve my problem and repair my laptop (in Canada) would be much be appreciated.

 

Thanks!

 

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