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hp envy x360 m6 Convertible PC
Microsoft Windows 10 (64-bit)

On boot a couple weeks ago I got a black screen on startup with the message "Internal Battery Failure" but the laptop continued to work without issue. 2 days ago while in the middle of work it died. With the power plugged in, I still see the power LED on but the laptop will no longer turn on. I believe the battery finally died. 

 

I went on Amazon to buy a new battery and while I see several which are available for my Laptop type, none of them match the official model number, (below). Can anybody direct me to a UL certified battery replacement on Amazon, with Amazon "Prime membership" delivery option which I can order? I need this while I'm stuck on mandatory work from home. Thank you to all in advance.

 

hp envy x360 m6 Convertible PC
Model: m6-aq105dx

1 ACCEPTED SOLUTION

Accepted Solutions
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@jernatety

 

I understand your concerns.

 

You check the below link.

 

https://www.amazon.com/Genuine-Battery-15-4V-55-67Wh-844204-855/dp/B07GWXQRKL

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Have a nice day!!

View solution in original post

4 REPLIES 4
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Nobody else has the same laptop as me? All I need is a battery.

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@jernatety Welcome to HP Community!

 

I understand that you are looking for a laptop battery.

 

Do not worry. I will try to help you.

 

ASSY-BATTERY 4C 55WH 3.615A LI MB04055XL      844204 855

 

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Or alternatively, Contact HP for setting up an order/service via phone support  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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Hello @praveen196, thank you for the response.

 

Part surfer finds my make/model but it says the part isn't available.

 

-N/A-

  844204-855 ASSY-BATTERY 4C 55WH 3.615A LI MB04055XL       Compliant/Exempted

HP Recommended

@jernatety

 

I understand your concerns.

 

You check the below link.

 

https://www.amazon.com/Genuine-Battery-15-4V-55-67Wh-844204-855/dp/B07GWXQRKL

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Have a nice day!!

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