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‎03-20-2021 04:06 AM

HP Recommended
Product: HP ENVY x360 Convertible 15-ds0xxx
Operating System: Microsoft Windows 10 (64-bit)

so i have HP ENVY x360 Convertible 15-ds0xxx and it is overheating when playing basic games,like minecraft. sometimes gpu go up to 85 celsius. is this something that i should worry about?if yes can i do something about it? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2021 09:15 AM

HP Recommended

@luke_ta

 

I reviewed your post and I understand that the computer is overheating when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

The computer that you have is not designed for gaming. Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-23-2021 09:15 AM

HP Recommended

@luke_ta

 

I reviewed your post and I understand that the computer is overheating when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

The computer that you have is not designed for gaming. Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎03-27-2021 05:21 AM

HP Recommended

thanks for your reply! my laptop serial number is:8CG013705F but i think i found a solution. so i only play minecraft and it doesnt need that much gpu and cpu usage,even if my laptop isnt designed for gaming i think it should perform well,anyways back to the solution, i just put my laptop to quiet mode, my gpu is only 65 degrees this way when playing games!

Was this reply helpful? Yes No

‎03-29-2021 09:55 AM

HP Recommended

@luke_ta

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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