hp keyboard problem

[PUNEITSOLUTIONS]

WE HAVE HP 15-AB SERIES 15.6 LAPTOP.

WHEN WE PRESS ON KBD Z,X,C,V, TYPE Z1,X2,C3,V4 AND ON NUMERICAL PAD 21,21,54 LIKE THIS.....

we changed keyboard also but problem is same.....

pls help

[The_Fossette]

@PUNEITSOLUTIONS,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the keyboard.

Don’t worry, I assure you I will try my best to get this sorted.

• Have you checked with an external keyboard?
• Did you get the keyboard changed by HP?
• When was the last time the keyboard was working fine?

Meanwhile, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!