hp laptop touch screen

[fran12345]

Why does my touch screen keep failing. I have tried all the suggestions like updating etc. i have done so over and over. Yes it will work for a few days and then gone AGAIN/ . Sometime restarting will work but only for a day or so.

[Huffer]

Can we maybe know the full model number?

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number

[fran12345]

Model Pavillion pc14 dv     serial**Bleep**

[fran12345]

any help

[Huffer]

14 dv is not a full model number. I want to find the specs like the resolution of the screen. It seems this is a very "senior" laptop like 10 years old and may not justify much expense to repair. 

[fran12345]

the full number

The laptop is just 2 months old and using Windows 10.

[Huffer]

That is a brand spanking new laptop. We are not HP Warranty Support. I would suggest starting a Support Case. 

https://support.hp.com/ie-en/contact-hp/

[fran12345]

How do i do that. The link just brings me round in circles

[Huffer]

I flagged this thread for HP to come in and help directly. Good luck. 

[praveenbv]

Hi@fran12345,Welcome to HP Support Community,

Perform a Hard reset on the notebook: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen

(Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.

If the issue still persists, I would suggest here is to reinstall the display drivers, along with this I would suggest here is to update the Bios and Chipset drivers from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, Attempt to run a test using the HP hardware diagnostic tool, 

The touchscreen test can be reached by following the below steps:

NOTE: If the touchscreen test option is still absent then please download and install the HP UEFI Hardware Diagnostics menu via this link.The laptop needs to be restarted once the installation is complete. Then you may once again try to run the hardware tests.

• Shutdown the laptop.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

Figure : Selecting Component Tests from the main menu

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

Figure : Sample list of Component Tests

• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.

Alternatively, I would suggest you go through the steps suggested in the support document for - HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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