hp notebook battery problem

[shuvo2014]

i bought new battery from Bangladesh at $50 and now i am receiving following message from hp support assistant i calibrated the battery but still facing the same message pls let me know how ca i solve the problem i bought this battery 3 months ago-pls help me to survive,

[Jeet_singh]

Hi @shuvo2014,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I understand you are having charging issues on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's start off by performing a hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed. 

Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

Eagerly waiting for your response!

I hope you have a good day ahead,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[mdsyazwanmurat]

1800888588 MALAYSIA NOT AVAILABLE TO CALL, CHAT NOT AVAILABLE,

HOW TO REACH FOR SUPPORT?????

[sandytechy20 · Accepted solution]

@mdsyazwanmurat

Thanks for the reply.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I have sent the required information in private message.

Cheers

[shuvo2014]

i have tried your solutions my battery is running ok but hp support assistant still asks me to calibrate it pls download attched screen shots and suggest me can i claim warrenty for my battery or other soutions waiting for your response.