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hp omen 15-ax250wm random kyboard malfunction

hp omen 15-ax250wm

so i woke up 4 days ago switched on my sytem hp omen 15-ax250wm and noticed my cpaslock button was acting up, it took a bit of time to respond over hours the rsponse time kept increasing after a day i noticed it doesnt even work anymore yesterday i noticed my f1 button is also gone. today i switched on my systm just to find out my f2,f3,f4 gone with my E and 3 acting up as you can se in this txt just as my capslock did before it finally stoppd working. i recently updatd to windows 1903 on septmber 23, i have tried reinstalling and uninstaliing my keyboard drivers nothing seems to work, anyone with a solution to this issue. ps the butoons work fine on the on-screen keyboard, even the capslock indicator comes on. pleas hlp

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hp omen 15-ax250wm random kyboard malfunction

@Vip3r_122333 I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

  • Try changing the keyboard layout/language and check if it works: Click here for steps.
  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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