-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- hp omen geforce rtx 2080 graphics card not seen after window...

Create an account on the HP Community to personalize your profile and ask a question
01-30-2020 05:03 PM
After this last Windows 10 64bit update my Geforce RTX 2080 card is no longer seen. Windows reverted to generic graphics driver. I cannot install Geforce drivers as the card, gpu, is not seen by the installer.
I reverted back to factory, (fresh install), and all worked well again. Then Windows again updated and I've lost my graphics card yet again.
What can I do to get it back?
01-30-2020 05:41 PM
Hello, you can to uninstall an update installed but Windows Update, and after this block this update for any automatically new install:
https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-Windows-10/
I am Expert from French Community, and I am doing my best to help you with your question.
02-02-2020 03:59 AM
Yes. I've restored my Omen to Factory. I've also stopped Windows Update from updating.
HP Support called me last night and informed me that a solution is in the process of being made. And that after the fix is created that they will inform me and provide a link.
Thanks for your response.
02-08-2020 04:13 PM
Hello @sheldonxp , I recommend to you check my link, or if you need you can open a new topic.
I am Expert from French Community, and I am doing my best to help you with your question.
02-15-2020 06:23 PM
I haven't received any other help from HP except that I have to keep reinstalling F'ing Windows over and over. I blocked Windows Updates, but the **bleep** thing just went and updated anyways. I'm right back to it not recognizing the graphics card. The card I spent around $1,000 on for this brick of a laptop.
After reinstalling some of my other software, like ACDSee Photo Studio Pro, for the 3rd time, I was informed that my serial # has been used too many times and that I need to re-purchase the software. So there goes more money I don't have.
I was told on the phone that a fix was in the process, but haven't heard **bleep** since. That was weeks ago and just tonight this thing did it again. I'm about to lose my mind.
I'm very, very, unhappy with the support I've been given. If support is what you would call it.
04-22-2020 11:23 AM
I got same problem when Windows updated. My Omen RTX2080 not recognized from "device manager".
I could not able to reveal to older driver, I did uninstall all Nevida driver and still same result.
I am not sure what go wrong and the card are had issue from the GPU bios?
Can any one help?
04-24-2020 08:38 PM
I was able to solve this, not sure if it'll be the same solution for ya'll.
I went into the device manager (hit windows key, and search for "device manager"), then under "System devices", and uninstalled the PCIe Controller (x16).
Then, I hit Action at the top of the Device Manager window, and clicked "Scan for hardware changes". That reinstalled that x16 controller.
I did this because the PCIe Controller device was in an error'd state, and I hoped reinstalling it would fixed it - and it did!
Hope it helps!