hp omen laptop battery problem

[Mahmouz]

Hello every one ,

I have a problem with my laptop battery
When I connect the charger and the device is working sometimes hp support assistant it gives me that there is a problem with the battery and when I run hp hardware diagnostics it shows me that there is an exploding fuse but when I turn off the device and disconnect the charger for two minutes and reconnect the charger again the battery is charging normally even if I turn the device on again and run the hardware diagnostics I find that there is no problem with the battery
so what i have to do to fix this problem

[KrazyToad]

@Mahmouz

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

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