hp pavilion gaming laptop crashing (might be overheating)

[my17]

ive had this laptop for a few months and its been turning off randomly since day one ive called hp support 3 times and this is still not fixed

[Nirvana_95]

Hi @my17

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing random restart-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/us-en/document/ish_3045131-2900743-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[my17]

its been happening since i got it

[Nirvana_95]

In that case, could you please perform the steps I have shared and let me know the outcome of it?

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!