• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 11

I am getting a start-up error message about the fan not being operational and a warning to not operate the laptop.  When I researched this issue, the recommendation is that I have a bad cooling fan, and it should be replaced.  I believe this model has 2 fans so I would like to replace them, but I need the to make sure I have the correct replacement part numbers.  Here is all the information from the back of the laptop

Laptop Model 15-cxC030ny TAN TPN-C133 INPUT 19.5Vdc antiene Module CNC ID. C-16800 7.2A ProdID SWE99UABABA Contains Realtek Radio Contains FCC ID TX2-RTL8822BE SN# CND8209TIN Warranty vily IC 6317A RTL882288

Model: RTL8822BS SCT REPRERT16-1591 CAN ICES BYNMB 3/6)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I don't know any HP model that starts with three letters, the model is the one I tell CX and that is the part number.

 

https://youtu.be/Q_nXHK1E3tQ

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

If you are interacting with HP support and need to acquire the name, product number, or serial number for your laptop, follow the steps in this video to locate this information. Chapters: 00:00 Introduction 01:03 Check the computer and packaging 01:53 Use HP Support Assistant 02:26 Use the laptop
5 REPLIES 5
HP Recommended

Hi @Nolandings 

 

There is no such laptop model to write about please check your model. Maybe is this 15-cx0030nt

 

15-cx0xxx series models use these fans

 

Fans
(17) System processor (CPU) L20334-001
(18) Graphics processor (VGA) L20335-001

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

Thank you very much for your response.  I had google AI reading the numbers from a picture I took of the information, but now that I am using a microscope to view it Yes, it could be 15-cxc030nt or15-cxc030nr version.  The print is so small on the back of the laptop and worn it is very hard to make out some of the information even with a magnifying glass.  Do you know if the fan replacement is the same both.

HP Recommended

I don't know any HP model that starts with three letters, the model is the one I tell CX and that is the part number.

 

https://youtu.be/Q_nXHK1E3tQ

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
If you are interacting with HP support and need to acquire the name, product number, or serial number for your laptop, follow the steps in this video to locate this information. Chapters: 00:00 Introduction 01:03 Check the computer and packaging 01:53 Use HP Support Assistant 02:26 Use the laptop
HP Recommended

Sorry type-o 15-CX0030nr is the model number I was trying to type.

HP Recommended

So is the part number of the fans is correct

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.