hp pavilion x360 won't turn on

[Mrkieran23]

Hi all,

Firstly, sorry if this has been asked already. I have found plenty of information but not any specific to this.

I have a hp pavilion x360 14-cd1511sa (out of warranty)

It won't turn on. The charging LED works and stays a solid orange but when i press the power button it blinks white once and then goes back to orange.

I thought maybe battery so removed the battery thinking the laptop could run plugged in but this does not work either. The light remains orange.

If i hold the power button in for 5 seconds while the battery is removed and charger plugged in, the orange light turns off and stays off until i release my finger from the power button and then it stays solid orange until re-pressed.

If i do the above with the battery in, the LED will blink white after 2 seconds, go back to orange and then turn off at 5 seconds until the power button is released.

The LED on the power button does not light at all, at no point.

Any thoughts? hope so 🙂

regards

Kieran.

[praveen196]

@Mrkieran23 Welcome to HP Community!

I understand that the laptop will not turn on.

Do not worry. I will try to fix the issue.

Please perform the below steps and check for the issue.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Keep us posted,

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