03-31-2020 01:45 PM
For some strange reason my wifes laptop has stop charging. Its a hp probook 440 g5 i5 purchased second hand 2 months ago. It was working fine upto tonight. Power cable in and not charging. I have tried troubleshooting this issue on the latop no problems it says. I have googled it and uninstalled the drivers, turned off then its reinstalled again. and still no chaging. Am i missing something really easy ?
03-31-2020 02:22 PM
You need to do a diagnostic on the battery and look at the advanced results as it will dig into the health of each cell, etc. It is a bit young to have the battery go out but no telling what happened to it in the hands of the first owner and if it is even the original battery. Extended test will tell us that.