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Locked

‎04-30-2021 07:58 AM

HP Recommended
Product: HP laptop from 2018
Operating System: Microsoft Windows 10 (32-bit)

This is the log/details of what has happened. I just want to wipe and restore the computer for a child in my house. I know it is an older computer but I am determined to fix it. What do I need to do?

 

[22:50:32.45][BBV2_EUE.cmd] **************************************************
[22:50:32.48][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[22:50:32.50][BBV2_EUE.cmd] --------------------------------------------------
[22:50:32.51][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[22:50:32.53][BBV2_EUE.cmd] --------------------------------------------------
[22:50:32.54][BBV2_EUE.cmd]
[22:50:32.56][BBV2_EUE.cmd]
[22:50:32.57][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[22:50:32.60][BBV2_EUE.cmd]
[22:50:32.62][BBV2_EUE.cmd] --------------------------------------------------
[22:50:32.64][BBV2_EUE.cmd] Error checking
[22:50:32.65][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[22:50:32.67][BBV2_EUE.cmd] --------------------------------------------------
[22:50:32.70][BBV2_EUE.cmd]
[22:50:32.71][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CheckWithPrior.log] is found.
[22:50:32.80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CPUFlag.LOG] is found.
[22:50:32.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[22:50:32.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU229553.log] is found.
[22:50:32.96][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU242764.log] is found.
[22:50:33.00][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU244478.log] is found.
[22:50:33.05][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU244480.log] is found.
[22:50:33.10][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU245239.log] is found.
[22:50:33.13][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU251218.log] is found.
[22:50:33.17][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU260181.log] is found.
[22:50:33.21][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[22:50:33.25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found.
[22:50:33.30][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found.
[22:50:33.35][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found.
[22:50:33.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[22:50:33.42][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[22:50:33.47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found.
[22:50:33.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Ngen.LOG] is found.
[22:50:33.56][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[22:50:33.61][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P003Z000.LOG] is found.
[22:50:33.64][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P006MAB2.LOG] is found.
[22:50:33.69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P009C2B2.LOG] is found.
[22:50:33.72][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00A01B2.LOG] is found.
[22:50:33.77][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found.
[22:50:33.80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found.
[22:50:33.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00H08B2.LOG] is found.
[22:50:33.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00HX7B2.LOG] is found.
[22:50:33.94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KGGB2.LOG] is found.
[22:50:34.02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found.
[22:50:34.06][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found.
[22:50:34.11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found.
[22:50:34.17][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found.
[22:50:34.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LFWB2.LOG] is found.
[22:50:34.27][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N20B2.LOG] is found.
[22:50:34.31][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N24B2.LOG] is found.
[22:50:34.35][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N89B2.LOG] is found.
[22:50:34.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found.
[22:50:34.42][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NL0B2.LOG] is found.
[22:50:34.47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found.
[22:50:34.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P43B2.LOG] is found.
[22:50:34.55][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S00.LOG] is found.
[22:50:34.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P62B2.LOG] is found.
[22:50:34.64][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found.
[22:50:34.69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found.
[22:50:34.72][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found.
[22:50:34.77][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found.
[22:50:34.81][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q4YB2.LOG] is found.
[22:50:34.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q6VB2.LOG] is found.
[22:50:34.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QARB2.LOG] is found.
[22:50:34.92][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found.
[22:50:34.97][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG
[10:19:48 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[10:19:48 PM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[10:19:48 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[10:19:48 PM] Deliverable PN: P00QG0-B2K
[10:19:49 PM] Deliverable Size: 1,037,807 Kbytes
[10:19:49 PM] Free Size: 933,404,744 Kbytes
[10:19:49 PM] System Used Size: 26,994,612 Kbytes
[10:19:49 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[22:50:34.96] --------------------------------------------------
[22:50:34.99][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJBB2.LOG] is found.
[22:50:35.03][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJCB2.LOG] is found.
[22:50:35.08][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJDB2.LOG] is found.
[22:50:35.13][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJFB2.LOG] is found.
[22:50:35.17][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QJGB2.LOG] is found.
[22:50:35.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QQGB2.LOG] is found.
[22:50:35.27][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QW2B2.LOG] is found.
[22:50:35.30][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found.
[22:50:35.35][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWYB2.LOG] is found.
[22:50:35.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found.
[22:50:35.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found.
[22:50:35.49][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[22:50:35.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found.
[22:50:35.56][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[22:50:35.58][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[22:50:35.61][BBV2_EUE.cmd] --------------------------------------------------
[22:50:35.63][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[22:50:35.64][BBV2_EUE.cmd] **************************************************
[23:03:40.09][ChkError.cmd]
[23:03:40.15][ChkError.cmd] [FAILURE_FLAG]
[23:03:40.24][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[23:03:40.30][ChkError.cmd] Result=FAILED

C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K McAfeeMLS



[23:03:40.43][ChkError.cmd]
[23:03:40.51][ChkError.cmd] --------------------------------------------------
[23:03:40.59][ChkError.cmd] Some error detected...
[23:03:40.71][ChkError.cmd]
[23:03:40.80][ChkError.cmd] --------------------------------------------------
[23:03:40.88][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[23:03:40.98][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[23:03:41.07][ChkError.cmd] --------------------------------------------------
[23:03:41.16][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[23:03:41.26][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[23:03:41.34][ChkError.cmd]
[23:03:41.43][ChkError.cmd] --------------------------------------------------
[23:03:41.54][ChkError.cmd]
[23:03:41.62][ChkError.cmd] This is for customer image...
[23:03:41.71][ChkError.cmd]
[23:03:41.79][ChkError.cmd] Trigger CTO panic...
[23:03:41.87][ChkError.cmd]
[23:03:41.96][ChkError.cmd] This is Recovery image...
[23:03:42.04][ChkError.cmd]
[23:03:42.13][ChkError.cmd] --------------------------------------------------
[23:03:42.21][ChkError.cmd] [ChkError.cmd] has completed...
[23:03:42.29][ChkError.cmd] **************************************************

 

 

4 REPLIES 4

‎04-30-2021 07:59 AM - last edited on ‎04-30-2021 08:06 AM by Retired

HP Recommended

This is the serial number:

 

[Private information removed]

 

model: 15-bw032wm

Was this reply helpful? Yes No

‎04-30-2021 08:06 AM

HP Recommended

Hi:

 

If the system recovery didn't work, try making a bootable USB recovery drive using the HP cloud recovery tool on another Windows PC running W7 64 bit or newer.

 

Here is an info link for how to use the cloud recovery tool...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Was this reply helpful? Yes No

‎04-30-2021 08:32 AM

HP Recommended

What size does the USB need to be? 

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‎04-30-2021 08:36 AM

HP Recommended
  • 32  GB.
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