hp spectre AW0117na Keyboard / Mouse Not Working After Windows 10 Upgrade To Windows 11

[James19681]

Good Evening everyone, since upgrading my hp spectre aw-0117na from windows 10 to windows 11,

the keyboard and mouse do not work, I have tried everything all the hardware and drivers are okay but believe its a issue with the upgrade can anyone help as my hair is falling out trying to resolve the problem

[Jerry_57]

Hi @James19681,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When you encounter keyboard and mouse issues after upgrading your HP Spectre AW0117na from Windows 10 to Windows 11, consider the following troubleshooting steps:
 

Check for Windows Updates:
 

• Make sure that your system is fully updated. Go to Settings > Update & Security > Windows Update and check for any pending updates. Install all available updates and restart your computer.

Device Manager:

• Access Device Manager by right-clicking the Start button and selecting Device Manager.
   
• Find Keyboards and Mice and other pointing devices, right-click on each device, and select Update driver.
   
• If updating doesn't solve the issue, try uninstalling the device driver and restarting your computer to let Windows automatically reinstall the drivers.

Check BIOS Settings:
 

• Restart your computer and enter the BIOS setup by pressing F10 during startup.
   
• Ensure that the keyboard and USB ports are enabled in the BIOS.

HP Support Assistant:

• Use the HP Support Assistant HP Support Assistant | HP® Support to check for any drivers or updates specific to your hardware. This can help in identifying any missing or outdated drivers causing the issue.

External Devices:
 

• Disconnect any unnecessary external devices and restart your computer to see if they were causing the conflict.

Check Connection Ports:
 

• If you are using external peripherals, check to make sure they are firmly connected, and try using different USB ports.

Use an External Keyboard or Mouse for Troubleshooting:
 

• If possible, connect an external keyboard or mouse to help navigate and troubleshoot within Windows.

System Restore:
 

• If the issue persists, consider performing a system restore to revert the system to the point before the upgrade if you have created a restore point.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support