hp spectre x360 13-ap0013dx Not charging

[Jman20]

I have an HP Spectre X360 13-ap0013dx that will not charge. The USB C ports have been changed once. Is it possible to get a new board or a different charging method?

[Nal_NR]

Hi @Jman20,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear about the charging issues you’re experiencing with your HP Spectre X360. I understand how frustrating this can be, and I’m here to help. Let's start by gathering some details and working through a few troubleshooting steps.

• Has the issue persisted since the USB-C ports were replaced, or did it start recently?
• Are you using the original HP charger, and have you tried a different compatible USB-C charger?
• Do you notice any physical damage to the charging port, or charger cable, or signs like overheating when attempting to charge?

Let's try these steps. 

Inspect the Charger and Port:

• Check if the USB-C charger and cable are functioning properly by testing them on another device.
• Look inside the USB-C ports for dirt or debris that might obstruct a proper connection. Use compressed air to clean them if needed.

Perform a Hard Reset:

• Disconnect the charger and remove any external devices.
• Press and hold the power button for 15-20 seconds, then reconnect the charger and try turning on the laptop.

Check the Charging Indicator Light:

• When plugging in the charger, observe if any LED lights appear (near the charging port or on the side). This can help determine if the laptop recognizes the charger.

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Jman20,

Kindly follow all the above steps and keep me posted.