hp split x2 r010dx keyboard touch pad not working

[arav19]

 HP Split x2 13-r010dx DOES NOT WORK, NOR THE NORMAL KEYBOARD AND I CAN NOT ACCESS. MY COMPUTER HAD WINDOWS-8 OF FACTORY, BUT WHEN IT WAS UPDATED TO WINDOWS 10 IT HAD MANY OPERATING PROBLEMS, BUT I SOLVED IT, OF SUDDENLY ONE DAY THE NORMAL KEYBOARD STOP WORKING, I THINK IT WAS A PHYSICAL PROBLEM, BUT AFTER SEEING SO MANY PROBLEMS WITH THIS PC MODEL I SEE THAT IT IS SOMETHING COMMON. I UTICÉ VARIOUS MONTHS THE VIRTUAL TOUCH KEYBOARD WITHOUT PROBLEMS WAITING TO BUY A NEW KEYBOARD WHICH I DO NOT SEE IN THE MARKET. BUT UNFORTUNATELY I MARKED A FAILURE AND NOW I CAN NOT ENTER THE SYSTEM OR NOTHING, IT TURNS ON BUT NOTHING WORKS, ONLY IT HAS ITS KEY OF ON AND OFF, A PORT FOR MICRO SD, BUT NOTHING ELSE, I DO NOT HAVE HOW TO ACCESS THE BIOS, TO THE SYSTEM , TO SOLVING HERDWARD PROBLEMS, SOFTWARE, ETC. I WOULD LIKE TO KNOW HOW CAN I ACCESS MY COMPUTER WITHOUT KEYBOARD OF ANY KIND?

please help

[The_Fossette]

@arav19,

Welcome to the HP Support Community!

You can use the on-screen keyboard to login to the computer.

Here is how it is done.

To access the on-screen keyboard from the Windows login screen, look for the Ease of Access icon. It looks like a dotted circle with arrows pointing down and to the right. On the Windows 10 login screen, this icon is located on the bottom-right corner of the screen. Click the icon to see the Ease of Access menu, which includes several options to assist users with disabilities. The option we’re looking for is On-Screen Keyboard. Click or tap it and you’ll see a full-size virtual replica of a standard keyboard layout appear on the screen.

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Cheers!