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HP Recommended
HP Notebook 15-dy1008ca
Microsoft Windows 10 (64-bit)

Hi 

My HP-15dy1008ca webcam stop working barely a month after my extended warranty finish.  But did not notice the issue at the time since the webam worked fine for my last zoom work meeting two week before the end of the warranty.  Now retired, my son needed to use the webcam for his only training class.  The HP Truevision webcam turns on but doesn't show any image on screen.  I tried Zoom, Skype, Youcam, Google Duo, Web version of Zoom and still no video or image from the webcam. 

But the mic and audio and light works fine, but no image.  
Even in Youcam if I want to overlay text on the image/video the text doesn't show.  THis tells me they are no video feed comming from the HD truevision webcam.  

The Drivers are up to date.  I compared driver info to my friends identical laptop he got a 6 months before and only the 4 last digits of the driver version are different.  But his HD truevision webcam works and mine doesn't.

 

Now the only thing I haven't tried, is a full factory reset.  If and I say IF it solve the problem, the problem may come back if it's a windows driver issue. 

Also, Is it possible I have a dead cmos sensor on my HD truevision webcam ? 

If true, how to fix or replace the integrated device in out of warranty situation? Keep in mind the webcam failed after or around th etime the warranty finish.

 

Any solution will be welcome and helpful for me and others with the same issue.

 

PS.:  I was told that the HD Truevision cameras in HP laptop are considered trash and fails without notice often!

1 REPLY 1
HP Recommended

Hi@MicheleMarchi,

 

Welcome to the HP Support Community! I'd like to help!

 

I understand you are experiencing issues with the camera still shows a black screen. I apologize for the Inconvenience. 

 

To use your webcam, simply slide the privacy camera switch on/off on the right side of your HP Notebook PC or press the webcam shutter key.

 

Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging devices and select Scan for hardware change.

 

Try the steps recommended below and check if it helps.

 

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

 

Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 

- Try reinstalling the Webcam driver from Device Manager

 - Select the Start button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.


- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

If issue still persist then you can try doing Reset PC Keep my files from windows to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.