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03-23-2019 04:23 PM - edited 03-23-2019 04:24 PM
@gaja1991
Thank you for posting on the HP Support Community.
Have you tried with a different USB drive?
Uninstalling USB Root Hubs forces the system to reinstall the root hubs next time the computer is started. Use the following steps to uninstall USB Root Hubs:
Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Figure: Universal Serial Bus controllers list in Device Manager window
Right-click the first USB Root Hub in the list, then select Uninstall.
Figure: Uninstall selection in the Device Manager window
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.
Also, check If the USB device does not display in Device Manager, there might be a power requirement issue.
Restart the computer.
Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Double-click a USB Root Hub, click the Power tab, then click Power Properties (if it is shown).
NOTE: The Power tab displays only in USB 2.0. There is no Power tab in USB 3.0.Continue looking at the power properties of each USB hub. If the total Power Required exceeds the Total power available for the hub, then remove a device on that hub to lower the Power Required number.
Connect the device and wait 5 seconds. This should fix the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
04-09-2019 10:48 AM
- What happens when you click and open the drive?
- Are you getting any error message or code?
- Have you tried with different USB flash drive?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
05-06-2019 11:06 AM - edited 05-06-2019 11:06 AM
@Bharani00777
Thank you for the picture, this looks like its a USB drive issue.
Have you tried using the USB drive on another computer?
Note: You can go ahead and select the Format option, which will remove corrupted files and data.
However, by doing this format all stored data on the USB device will be lost.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
05-08-2019 12:46 AM
This is a USB drive issue, I would recommend please use a different USB drive to move ahead and continue to work.
Also, you contact our HP smart friend service, SmartFriend has certified experts in all the popular operating systems—there for you 24/7.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee