hull

[Abdurrahim271]

HP Gaming Laptop 16-s0xxx model Victus'a sahip olun. "The Last of Us Part II" oynarken herhangi bir gecikme veya takılma olmuyor; ancak, CPU sıcaklığı yaklaşık 80°C'ye ulaştığında, ekran titremeye ve aralıklı olarak siyaha dönmeye başlıyor. Bu sorun oyun boyunca devam ediyor. Oynamaya devam etmekte ısrar edersem, dizüstü bilgisayar sonunda kendi kendine kapanıyor.

Bu sorun sadece bu oyunla sınırlı değil; benzer ekran titremesi ve otomatik kapanmalar diğer oyunları oynarken de meydana geliyor. Bunun donanımla ilgili bir sorun olduğuna inanıyorum. Lütfen garanti kapsamında sorunun tam olarak incelenmesini ve çözülmesini talep ediyorum.

[VikramTheGreat]

Hi @Abdurrahim271,

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response, it would be advisable to post your question in English.

Take care and have a great day ahead!

VikramTheGreat

HP Support

[Abdurrahim271]

HP Gaming Laptop 16-s0xxx model Victus. There is no lag or stutter in "The Last of Us Part II" relations; However, when the CPU temperature reaches about 80°C, the screen starts to scatter and intermittently turn black. This problem continues throughout the game. If I insist on continuing to play, the laptop eventually shuts down by itself.

This problem is not limited to the game; similar screen changes and automatic shutdowns also occur in other games. This is due to a hardware problem. I request you to fully investigate and extend the warranty.

[Hawks_Eye]

Hi @Abdurrahim271 

Welcome to the HP Support Community!

Thanks for posting your query in English! We're here to help you get back up and running.

I hear you—this issue is frustrating, especially when it affects multiple games and leads to shutdowns. Based on similar reports, HP Victus 16 laptops can experience overheating problems, particularly when CPU temperatures reach 80°C or higher. 

Here are some steps that might help:

1. Clean the Vents & Inspect the Fans

• Dust buildup can obstruct airflow, causing overheating.
• Turn off the laptop and disconnect the power cord.
• Use compressed air to clean the vents.

2. Adjust Power Settings

• Open Control Panel → Power Options.
• Select Balanced or Power Saver mode.
• Reduce Maximum Processor State to 99% to disable Turbo Boost.

3. Update BIOS & Drivers

• Visit HP’s support page and check for BIOS updates.
  How to Update BIOS Software on Windows PCs | HP® Tech Takes
• Update graphics drivers via Device Manager.

4. Use a Cooling Pad

• A high-RPM cooling pad can help maintain lower temperatures.

If the issue persists, thermal repasting or fan replacement might be necessary. Let me know if you need further clarification! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye