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‎03-24-2020 06:19 PM

HP Recommended
Product: hp silver
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am having trouble with the update for my windows 10 home OS. I cannot watch Hulu at all,s o in the update it gives me an error that says: HEVC Codec not installed, can't play 4K videos. How do I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2020 04:25 PM

HP Recommended

@Forensics42,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-27-2020 04:25 PM

HP Recommended

@Forensics42,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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